Terms & Conditions

Welcome to Craftlux Studio. These Terms & Conditions ("Terms") govern your use of craftluxstudio.com and the services we provide, including website design and development, AI receptionist setup and subscriptions, and any related services (collectively, the "Services").

By accessing our website or engaging Craftlux Studio for any Service, you agree to these Terms. If you don't agree, please don't use the site or engage our Services.

1. Who We Are

Craftlux Studio ("Craftlux," "we," "us," or "our") is a web design and AI receptionist service provider based in British Columbia, Canada.

Contact: hello@craftluxstudio.com

2. Services

We offer:

• Custom website design and development (tiered packages)
• AI receptionist setup, configuration, and ongoing service
• Related digital services as agreed in writing with each client

The specific scope, deliverables, timeline, and pricing for each engagement will be confirmed in a written proposal, quote, invoice, or service agreement ("Service Agreement") before work begins. The Service Agreement, together with these Terms, forms the full agreement between us.

3. Payment Terms

Payment structures vary by service and will be outlined in your Service Agreement. Common arrangements include:

• Website builds — 50% deposit to begin work, with the balance due on completion before final delivery and handover. Larger projects may use milestone-based payments.
• AI Receptionist subscriptions — billed monthly or annually in advance, depending on the plan selected.
• Upfront one-time payments — for certain packages or services as agreed.

General payment terms:

• All prices are in Canadian Dollars (CAD) unless otherwise specified.
• Invoices are due upon receipt unless otherwise stated.
• Late payments may incur interest at 1.5% per month (18% per annum) or the maximum permitted by law, whichever is lower.
• We reserve the right to pause work, suspend services, or withhold final deliverables until outstanding invoices are paid.

4. Refunds and Cancellation

We want every client to feel good about working with us. Our refund and cancellation policy is as follows:

Website builds

• If you cancel before work begins, your deposit is fully refundable.
• If you cancel after work has begun, you'll receive a partial refund based on the amount of work completed at the time of cancellation. We'll provide a clear summary of completed work and the corresponding refund amount.
• Once a project is completed and delivered, the project fee is non-refundable.

AI Receptionist subscriptions

• Subscriptions have a minimum initial term as set out in your Service Agreement (typically three months), which gives the system time to produce results. After the minimum term, the subscription continues month to month and can be cancelled at any time. Cancellation takes effect at the end of the current billing period; no partial refunds are issued for the remaining days of that period.
• Annual or fixed-term subscriptions may be cancelled early with a pro-rated refund of the unused portion, less any setup fees and a reasonable administrative charge.
• One-time upfront purchases are non-refundable except where required by law.

Setup fees, third-party costs, and software licenses (domains, hosting, AI service usage fees, integrations, etc.) are non-refundable.

To request a refund or cancellation, email hello@craftluxstudio.com.

5. Intellectual Property and Ownership

Upon final payment of all amounts owing for a project:

• You own the final deliverables. This includes the completed website (design, copy you provided, and code), brand assets we created specifically for you, and any custom configurations made for your AI receptionist.
• We retain ownership of:
  • Pre-existing tools, frameworks, code libraries, templates, and methodologies we use across multiple clients
  • Third-party assets licensed to us (e.g., fonts, stock images, plugins) — these remain governed by their original licenses
  • Our own proprietary processes, workflows, and internal documentation
• You grant us the right to display the completed work in our portfolio, case studies, marketing materials, and social media, including showing screenshots, descriptions, and your business name and logo, unless you request otherwise in writing.

Before final payment is received, all work product remains the property of Craftlux Studio.

6. Client Responsibilities

To deliver great work, we need your cooperation. You agree to:

• Provide accurate, complete information and materials (content, brand assets, login credentials, etc.) in a timely manner
• Respond to requests for feedback, approval, or input within reasonable timeframes
• Have the legal right to use any content, images, trademarks, or materials you provide to us
• Use the Services in compliance with applicable laws, including anti-spam laws (CASL in Canada, CAN-SPAM in the U.S.) when sending communications through any system we set up for you
• Maintain reasonable security on accounts, passwords, and devices that access services we deliver

Delays caused by missing information, slow feedback, or unresponsive communication may extend project timelines and are not grounds for refund.

7. Revisions and Project Scope

Each Service Agreement outlines the number of revisions or rounds of feedback included. Additional work beyond the agreed scope ("scope changes") will be quoted separately and require your approval before we proceed.

Examples of scope changes include adding new pages, integrating additional tools, redesigning approved work, or expanding the project beyond what was originally agreed.

8. AI Receptionist Service

The AI receptionist service uses third-party AI, voice, and telephony providers to function. By using this service, you understand and agree that:

• Conversations may be recorded, transcribed, and processed by AI providers for the purpose of delivering the service
• You are responsible for complying with all applicable laws regarding call recording and customer notification in your jurisdiction (including two-party consent rules where applicable)
• AI responses are generated by machine learning models and may occasionally produce inaccurate or unexpected output. We will configure the system to your specifications, but we cannot guarantee perfect accuracy in every interaction.
• Usage fees charged by underlying providers (call minutes, AI tokens, SMS) may be passed through or included in your subscription, as outlined in your plan
• Service availability depends on third-party infrastructure (telephony carriers, AI APIs, internet connectivity), and we cannot guarantee uninterrupted service

You are responsible for the content the AI handles on your behalf and for ensuring it complies with applicable laws and your industry's regulations.

9. Third-Party Services

Our Services often involve integration with or reliance on third-party platforms (domain registrars, hosting providers, CRMs, AI services, payment processors, etc.). Your use of those services is governed by their own terms and pricing. We are not responsible for outages, changes, or issues caused by third-party providers, though we will do our best to help you navigate them.

10. Warranties and Disclaimer

We provide Services with reasonable skill and care. After delivery of a website build, we'll fix any bugs or issues caused by our work for 30 days at no additional charge, provided the site hasn't been modified by you or another party.

Beyond that:

• Services are provided "as is" and "as available."
• We do not guarantee specific business outcomes (e.g., search rankings, traffic increases, lead volume, conversion rates).
• We do not guarantee that the Services will be uninterrupted, error-free, or fully secure.
• All implied warranties (merchantability, fitness for a particular purpose, non-infringement) are disclaimed to the maximum extent permitted by law.

11. Limitation of Liability

To the maximum extent permitted by law:

• Craftlux Studio's total liability for any claim arising out of or related to the Services is limited to the amount you paid us for the specific Service giving rise to the claim, in the 12 months preceding the claim.
• We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, lost data, or business interruption.

Some jurisdictions don't allow certain limitations of liability, so parts of this section may not apply to you.

12. Indemnification

You agree to indemnify and hold Craftlux Studio harmless from any claims, damages, or expenses (including reasonable legal fees) arising from:

• Your breach of these Terms
• Content, materials, or instructions you provide that infringe on someone else's rights or violate the law
• Your use of the Services in violation of applicable laws or regulations

13. Confidentiality

We treat client information as confidential. We won't share your business details, strategy, or non-public information with anyone outside Craftlux Studio, except as needed to deliver the Services (e.g., authorized service providers under their own confidentiality obligations) or as required by law.

This doesn't restrict us from showing finished, publicly visible work in our portfolio.

14. Termination

Either party may terminate an engagement:

• For convenience — by providing written notice. Refund or remaining balance owed will be calculated per Section 4.
• For cause — if the other party materially breaches these Terms and doesn't cure the breach within 14 days of written notice.

Upon termination, you remain responsible for any fees owed for work completed up to the termination date, and we'll deliver any work product corresponding to amounts paid.

15. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top reflects the most recent revision. For material changes affecting active engagements, we'll provide reasonable notice by email. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in British Columbia, without regard to conflict of laws principles.

Any disputes arising under these Terms will be resolved through good-faith negotiation first. If that fails, disputes will be brought before the courts of British Columbia, Canada, and you consent to the exclusive jurisdiction of those courts.

17. Miscellaneous

• Entire agreement — These Terms, together with any Service Agreement, constitute the full agreement between you and Craftlux Studio.
• Severability — If any provision is found unenforceable, the rest of the Terms remain in effect.
• No waiver — Failure to enforce any right under these Terms doesn't waive that right.
• Assignment — You may not assign your rights or obligations under these Terms without our written consent. We may assign these Terms in connection with a business transfer.

18. Contact Us

Questions about these Terms?

Craftlux Studio
Email: hello@craftluxstudio.com
Website: craftluxstudio.com